HUNTINGTON BANK RANKS HIGHEST IN J.D. POWER
U.S. RETAIL BANKING SATISFACTION STUDY FOR 5th CONSECUTIVE YEAR
Customers again rank Huntington highest for overall satisfaction in the North Central Region, and for the first time, highest in the Mid-Atlantic Region
COLUMBUS, Ohio - Arpil 25, 2017 -- Huntington Bank has claimed the top ranking for overall customer satisfaction in the 2017 J.D. Power U.S. Retail Banking Satisfaction StudySM as highest ranked in both the North Central and Mid-Atlantic regions. Huntington customers reported greater overall satisfaction over any other bank customers surveyed within the states of Ohio, Michigan, Indiana, Kentucky, West Virginia, Pennsylvania, Virginia, Maryland, Delaware, New Jersey and New York, and the District of Columbia.
While this is Huntington’s fifth consecutive year earning the top spot in the North Central region, it is the first time earning top honors in the Mid-Atlantic where the Bank’s performance has steadily improved since 2014. Huntington is the only bank in the country to earn the top spot in more than one region.
“At Huntington, our purpose is to help people. We are pleased our ‘Welcome’ customer experience continues to build and maintain strong relationships and satisfaction,” said Steve Steinour, chairman, president and chief executive officer of Huntington. “Positive feedback from our customers resulting in J.D. Power recognition is validation our customer-first strategy continues to work and is the right way to do business.”
“We thank our customers for their loyalty and support in expressing satisfaction with Huntington,” said Mary Navarro, consumer and business banking director. “At Huntington, we work hard every day to look out for our customers. This recognition is another testament to our colleagues’ commitment to provide the highest level of service to our customers.”
Huntington’s “Fair Play” banking philosophy is designed to help attract and retain customers through transparency and a commitment to doing the right thing. Hallmarks include All Day DepositSM enabling customers to make a deposit through Mobile Deposit and Huntington ATMs up until midnight and have it post the same day, free overdraft protection transfers¹ from savings or money market accounts, Asterisk-Free Checking® and 24-Hour Grace® providing customers the opportunity to avoid overdraft fees by establishing a positive balance the next business day.
¹Regulations limit the number of transfers in a statement cycle.
Huntington Bancshares Incorporated is a regional bank holding company headquartered in Columbus, Ohio, with $100 billion of assets and a network of 996 branches and 1,855 ATMs across eight Midwestern states. Founded in 1866, The Huntington National Bank and its affiliates provide consumer, small business, commercial, treasury management, wealth management, brokerage, trust, and insurance services. Huntington also provides auto dealer, equipment finance, national settlement and capital market services that extend beyond its core states. Visit huntington.com for more information.
The Huntington National Bank is an Equal Housing Lender and Member FDIC. and Huntington® are federally registered service marks of Huntington Bancshares Incorporated.